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Our online system is called COHO and it’s really important that you use it to log any issues you might have that involve maintenance and repairs, because we can only handle requests once they are logged in the system.
Logging maintenance requests via the COHO portal means that repairs and issues are likely to be dealt with more quickly than those that are reported by telephone or by email. All emergencies should also be reported in COHO too.
If you have an out of hours emergency, simply log your issue in the usual way and you will also find out of hours contact numbers to call. You can also just call our main contact number on 0131 610 1002, which has a recorded message out of hours with numbers of our emergency maintenance contacts.
The system allows us to communicate between the Landlord and the Contractor and means that we can diagnose your problems, log and diarise maintenance, get the right Contractors out to you quickly and also monitor the Contractors to ensure they do a good job.
This guide is to assist you in an emergency outside of normal working hours.
Gas Leak
If you smell gas, you should contact Transco immediately on 0800 111 999. Information on what you should do if you smell gas is also available on Scotia Gas Networks: www.sgn.co.uk. Report this issue to us on the next working day.
Total loss of heating/Hot Water
In the event of a total loss of heating you should contact Quirky Property Management at the first available opportunity. If you have no hot water supply, please report this on the next working day.
Burst pipes
If your property is leaking into another property, you must try to turn off your water supply (in tenement flats, the water stopcock can often be located in the main stairwell).
Total loss of power
If your property has a total loss of electricity supply you should check all fuses/circuit breakers to make sure they are operational and check with your neighbours to see if they are experiencing the same problem (please note, stair lighting may be on an emergency circuit). Please note that blown fuses / bulbs etc are the tenants responsibility.
Water leaking into your property
In the event of a serious leak from an adjoining property, you must make every attempt to contact the householder, ensuring that they attend to the leak promptly and, if necessary, turn off the water supply. If the property is vacant, or the householder is refusing to take action, please contact your local Council.
Home care agreements
You should be aware whether there is a homecare agreement in place which covers the property. The level of cover will vary depending on the cover your landlord has taken out. If there is a homecare agreement in place then you should contact the provider of the homecare agreement in the first instance.
Anti-Social Behaviour
If you are experiencing problems of this nature, then please contact the anti social behaviour team on the non emergency police number 101.
Cooking facilities
If a cooker is supplied as part of your tenancy and you have no means of cooking food (I.E you do not have a microwave and neither the hob or oven are working) you should contact Direct Lettings at the first available opportunity.
